Zazzle Shipping & Returns

Shipping

Tired of ordering something online and waiting for weeks to receive it? So were we. That's why we developed one of the most advanced production and shipping systems on the Internet. And it's why we aim to ship your orders in 24 hours! (Remember, these are made-to-order custom products!).

Immediately after you complete your purchase at Zazzle, your order is sent to our production facility, manufactured, and packaged with great care.

For information on shipping rates for Zazzle Custom Stamps, our customizable postage product, within the United States, click here. We regret we cannot ship Zazzle Custom Stamps outside of the United States.

For information on shipping rates for all other products, select your destination:

• UK and EU
• Other International

Returns

If you don't love it we'll take it back.

We strive to exceed your expectations with every product you receive. All products are made with the best materials using our special digital printing and embroidery technologies, and most are produced within 24 hours.

If you are not satisfied for any reason, you may return any unused products for a replacement, refund or account credit within 30 days of receipt, subject to the exceptions listed here. As Zazzle launches new products, it will update the Returns information as necessary.

Undeliverable Packages

On very rare occasions, packages are returned to us as undeliverable. We will attempt to re-ship orders that are returned to us as undeliverable.

To return your items:

It's easy! Just contact Customer Support to receive a Return Merchandise Authorization (RMA) number. Please specify whether you want a replacement or refund.

The Zazzle Promise

Achieve Total Happiness

Your satisfaction is our top priority. If you're not absolutely satisfied with your purchase, you can return it for a full exchange, refund, or an account credit within 30 days of receipt. Please note shoes are made-to-order specifically for you, so we cannot accept returns.

If you are not completely satisfied with your order and decide you want an exchange, refund, or an account credit, the process is simple:

1. Contact Customer Support to receive a Return Merchandise Authorization (RMA) number and specify whether you want a replacement or a refund.
2. Write the RMA number on the packing slip and include the slip in your return package.
3. Return the package to:
   Zazzle Inc.
   Returns Department
   1185 Campbell Ave.
   San Jose, CA 95126

You will be notified when your goods are received at our facilities, after which, it typically takes 7-21 days for your card or account to be credited.