Colourful Kaleidoscope Mug #2

Very disappointing. Darker than I envisioned. When I wanted to return it, directions for doing so were not in the package as I would have expected. Instead, I was instructed to get instructions online. A number of the links didn't work. I believe I then called about how to return the product and I was told to e-mail a photo of the mug, even though I had described my dissatisfaction. I was not willing to take the time to do so. I was then told to keep the mug or pass it along. So my response with you care dept. was mixed, although certainly favorable because I had no intention of keeping the mug and avoiding the hassle of returning it. I am a bit frustrated, to be asked to take more time to review the product given my history with the company. I sense that you are wanting to be a customer satisfaction driven company, but anything that uses up unnecessary time tends to lower satisfaction.. Best wishes. Sarah Lopez Irritation again. I went to submit the feedback and was told that I couldn't do so without additional steps, i.e. title ratings, etc. Come on. too dark. Now I'm told that I can't submit it because my comment has to have at least 20 characters. SIMPLIFY!!!! Now I'm told I need to put in my password. Wouldn't accept either of my 2 normal passwords. ANother task.

Great mug which I customised for myself using my photo library. I unfortunately broke the handle of my first mug. As my previous order was kept in history of orders I was able just to reorder without having to customise the mug again, & so was able to order exactly the same mug as a replacement. The customisation turned out exactly as I requested, the prints & colours crisp & clear & true to the originals

From ordering to delivery, absolutely perfect! Really nice looking solid, mug too, worth the money paid. It was a pressie for the other half and she loves it! Thanku .