When I first started It was more of a hobby then anything. I wanted to make things for my grand daughter that you can't find in any stores. I would post what I made on Facebook and to my surprise I would get questions like can you make one for me, or how much would that cost if you made me one. I then started selling on FB , I am happy to say that I have had great success. I was going to go with Etsy but found I like Zazzle so much more. All the art is applied with an adhesive vinyl or a heat transfer vinyl. All are permanent and once applied can not be removed. Now some have asked for removable adhesive which I can get upon request. Because they are personalized I can not resale and therefore are not refundable.