Mugs, Travel Mugs, and Steins

“Last year at Christmas, I ordered a custom made mug and set it up for ground delivery with plenty of time. Your site said it would leave in 24 hours. Something happened and it was held up and by the time I realized it, it was too late to upgrade the shipping. I sent Zazzle a scathing email - I blame stress of the holidays only on myself. You guys duplicated my mug and sent a new one without so much as a word to me. I just came home, and there it was, I think 24 hours later. I received the other one a day or 2 after Christmas. No charge, no return instructions. I wanted to let you know that I remember that you went above and beyond for me. Even though my email to you could have been much more gracious, especially during the holiday season. I told everyone that I know about your customer service. This year, I'm more than likely going to make another mug or a shirt or something. I will say that the main reason for that is the way you handled me last year. I honestly doubt I would be here again - not because i would have been so angry, but because I simply wouldn't have entered your company so boldly into my brain. Companies don't exist like you guys anymore. Keep up the good work!!!   ”

“I stumbled my way through site after site trying to find a way to give a personal gift this year. Day after day, my frustration continued to build. I was about to give up when I found Zazzle.com. I was a bit skeptical at first as to if things would really turn out the way it showed on my screen. I took a chance and placed my order. After receiving the first item in the mail I AM HOOKED!! Their product didnt look as it did on screen, IT LOOKED BETTER! I cannot say enough good things about them. I have since placed 4 additional orders, and every day I think about what I can make next!  ”