Ties

“I placed this order to send to my brother-in-law, who is dying of cancer. He entered the U. S. Navy in 1943 at the age of 15. He was deeply involved in carrying U.S troops on his landing craft for the successful invasion of eight Japanese islands. He left the Navy at 17. His fondest memories are his time spent in the Navy in the Pacific. We took him to visit the World War II Memorial here in Washington, D. C. He paid particular attention to the Pacific part of the Memorial. The print of that part of the memorial is what I had your company put together. We've been hearing in the past few days that my brother-in-law only had a few more days to live. I went back to Zazzle, told them what was happening and Judy said she had upgraded the shipping to Express. It arrived in Lansing, Michigan yesterday and my brother-in-law was thrilled beyond words! It is now hanging on his wall and he's telling everybody who comes into his home "that's what I saw in Washington and the Pacific part of it is where I was." I want you to know how much your special attention to my order means to my wife and I....and to my brother-in-law. Your company does outstanding work and what you did for my family is deeply appreciated and will never be forgotten. Many thanks for a job well done.   ”

“Many times customers find the time to complain or report issues or concerns related to products and/or the perceived poor service received on part of the customer service representative or manager. Less frequently do I feel SUPERB service by a true business professional is honored and/or commended. I truly feel that it is important to acknowledge the courteous service I received from M, as well as her demonstrated patience, tactfulness, professionalism, knowledge, and attention she paid in resolving the conflict that was presented with my order, not failing to mention the follow up after our conversation. It really shouldn't, and can’t go unnoticed. Signed a truly satisfied customer!!   ”