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“Wow! That is an EXCELLENT customer service/customer retention effort. I was unhappy with the quality of the product that I ordered and didn't think that I'd EVER order from you guys again, but after this action on your part (I understand this is a 1 time deal) you have a REPEAT CUSTOMER. This action shows that your company is not concerned with ONLY MAKING MONEY...you still care about the customer's SATISFACTION. I intend to tell all my friends, family, and business associates to shop your site. Thank You!”
“Dear L, Thank you so much for your company's understanding and for honoring my refund. Recommending Zazzle.com to friends & family is something that I look forward to doing. Customer service ranks a 10+ as well as the integrity of quality assurance. I have made a few more purchases of other items and have been very pleased with them. Zazzle.com is an awesome company! With Christmas coming soon I know I will be doing more business having high confidence that I will have excellent quality & customer service with whatever I purchase. Thank you again!”
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